At our store, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, we will be happy to help. Please read our Refund and Return Policy carefully.
Return Eligibility
You can return most new, unused items within 7 days of delivery for a full refund. To be eligible for a return, your item must meet the following criteria:It must be in original condition, unused and undamaged, with all original packaging and tags attached.You must have a receipt or proof of purchase.
Non-Returnable Items
The following items are not returnable:
Items that have been opened or used.
How to Initiate a Return
To initiate a return, please follow the steps below:
Contact Us: Email our Customer Service Team at (catalogproofing@deskgridlab.com) with your order number and reason for return.
Receive Return Instructions: We will provide you with instructions and a return shipping label (if applicable).
Pack Your Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
Shipping: Ship to the address we provide. Please keep your tracking information for your records.
Contact Us: Email our Customer Service Team at (catalogproofing@deskgridlab.com) with your order number and reason for return.
Receive Return Instructions: We will provide you with instructions and a return shipping label (if applicable).
Pack Your Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
Shipping: Ship to the address we provide. Please keep your tracking information for your records.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the refund status. If your return is approved:
We will refund the full amount to your original payment method within 7-14 business days. If the item is not returned in its original
condition, we may deduct a percentage from your refund to compensate for any loss in value.
Once we receive your returned item, we will inspect it and notify you of the refund status. If your return is approved:
We will refund the full amount to your original payment method within 7-14 business days. If the item is not returned in its original
condition, we may deduct a percentage from your refund to compensate for any loss in value.
Exchanges
If you would like to exchange for a different product or size, please contact us directly. We will guide you through the exchange process.
If you would like to exchange for a different product or size, please contact us directly. We will guide you through the exchange process.
Shipping Costs
The initial shipping cost is non-refundable. You will be responsible for the return shipping costs unless the item is defective or incorrect.
The initial shipping cost is non-refundable. You will be responsible for the return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of receipt. We will replace the item free of charge or refund the full amount.
If you received a damaged or defective item, please contact us within 7 days of receipt. We will replace the item free of charge or refund the full amount.
Contact Us
If you have any questions about our refund and return policy, please contact us:
Email: catalogproofing@deskgridlab.com
If you have any questions about our refund and return policy, please contact us:
Email: catalogproofing@deskgridlab.com
Thank you for shopping with us. We appreciate your business!